Refund Policy
Fees for issuing verifiable reservation documentation through our fulfilment partners.
This Refund Policy applies to reservations purchased via onwardflight.co. It works together with our Terms and Conditions (Refund policy — Clause 12). Where this page differs from the Terms, the Terms prevail.
When you may ask for a full refund
You may request a full refund only if:
- You accidentally paid duplicate Service charges because onwardflight.co experienced a confirmed technical glitch that caused multiple captures; or
- onwardflight.co fails to deliver the booked Service entirely after receipt of payment—for example no reservation confirmation/PDF when our checkout flow promised issuance without further human steps.
Processing timeline
Any approved reversal is initiated within thirty (30) calendar days from receipt of a complete refund submission at support@onwardflight.co with evidence we reasonably require.
Review and discretion
onwardflight.co may decline or postpone suspicious, duplicate or incomplete requests. Grants remain subject to our sole discretion regardless of narration—submitting mail does not, by itself, create an entitlement beyond Clause 12 of the Terms.
Airline lookups and temporary holds
If airline portals do not expose your locator immediately, reach support—we troubleshoot surname formatting, masking, and TTL nuances before escalating to refunds.
How to request
Email support@onwardflight.co from your checkout inbox. Include Stripe receipt or payment-intent identifier, traveller names as issued, locator(s)/PNR screenshots (if visible), duplicated-charge timelines, and concise explanation.
Card networks vs internal approval
Even after approval, issuer posting delays are outside platform control.
Governing instruments
Dispute resolution, governing law and venue mirrors Clause 11 of the Terms referenced above.
Contact
Pour toute question ou préoccupation concernant les présentes Conditions générales, contactez-nous :
RELOAD TECHNOLOGIES - FZCO
Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
341041